Account Information, Billing & Plans

Get information about logging in, changing your email, auto-renew, plans, and billing.

31 articles in this collection
Written by Maria Seidman, Luke Melia, and Matt McManus

Your Account

Account Settings

Written by Maria Seidman
Updated over a week ago

Changing your account's email address

Did the person managing your Yapp account change? Want to use a team email? Here is how to change it

Written by Matt McManus
Updated over a week ago

Deleting your Yapp account 😞

Information on deactivating your account

Written by Matt McManus
Updated over a week ago

Plans & Pricing

Can I white-label the mobile app?

Information about white-labeling Yapp with your own app store icon

Written by Luke Melia
Updated over a week ago

About Yapp Plans

Description of current paid Yapp subscription plans

Written by Maria Seidman
Updated over a week ago

About the Yapp Basic Plan

Information and features in our Yapp Basic Plan

Written by Maria Seidman
Updated over a week ago

About the Yapp Core Plan

Information about and features in our Yapp Core Plan

Written by Maria Seidman
Updated over a week ago

About the Yapp Team Plan

Information about and features in our Yapp Team Plan

Written by Maria Seidman
Updated over a week ago

Yapp Team - Volume Pricing

Save big on buying multiple mobile apps with our Volume pricing

Written by Luke Melia
Updated over a week ago

Number of Apps In Your Plan

Written by Maria Seidman
Updated over a week ago

My team/ organization wants to use Yapp for more than 20 apps. Do you have a plan for us?

Written by Maria Seidman
Updated over a week ago

Free Trial and Demo Apps

How does the free trial work?

Written by Maria Seidman
Updated over a week ago

What is a Demo App?

Written by Maria Seidman
Updated over a week ago

How to activate a Demo App

How to activate a demo app so it has unlimited installs

Written by Maria Seidman
Updated over a week ago

About Demo App install limits

Written by Maria Seidman
Updated over a week ago

Billing & Payments

Can I pay by check or wire?

Written by Luke Melia
Updated over a week ago

How do I get a receipt or invoice?

Written by Maria Seidman
Updated over a week ago

I need a W-9 from Yapp to get payment approved.

Written by Maria Seidman
Updated over a week ago

Discounts & Promotions

Do you have any current sales promotions?

Details about current sales promotions and discounts for saving on Yapp

Written by Luke Melia
Updated over a week ago

Do you offer non-profit discounts?

Details about discounts for non-profit and civics & social orgs

Written by Luke Melia
Updated over a week ago

Do you offer education discounts?

Details about discounts for higher education and K-12 schools

Written by Luke Melia
Updated over a week ago

Upgrades, Downgrades, and Renewals

Can I upgrade my plan?

Written by Maria Seidman
Updated over a week ago

Can I downgrade my plan?

Written by Maria Seidman
Updated over a week ago

Renewing your plan

Written by Luke Melia
Updated over a week ago

Can I Renew Early?

Our early renewal offer for those who need their annual app activation(s) early

Written by Maria Seidman
Updated over a week ago

Extending an App Upon Renewal

Keep an app active into your next billing period

Written by Luke Melia
Updated over a week ago

Turning Auto-Renew Off

Written by Maria Seidman
Updated over a week ago

Can I Reuse My App for Multiple Events?

Helpful information about whether you should buy a one app or multi-app plan

Written by Maria Seidman
Updated over a week ago

Extensions & Cancellations

"Our event is cancelled/rescheduled due to coronavirus (covid-19). What can we do?"

Yapp's policy on coronavirus-related cancellations or rescheduled events.

Written by Luke Melia
Updated over a week ago

Can I cancel my paid subscription?

How to cancel your paid subscription if you don't want to renew

Written by Maria Seidman
Updated over a week ago

What happens to my apps when I cancel my plan?

Written by Maria Seidman
Updated over a week ago