When you turn on session feedback, attendees answer a short feedback form for each session. Out of the box, that form asks two questions:
How would you rate this session? A five-star rating, which attendees must answer.
Any additional comments? An optional comment box.
You can change these questions, add your own, and remove ones you don't need.
One form for your whole app
Your app has a single feedback form. Every Schedule and Multi-Track page with feedback turned on uses it, so a change you make from one page shows up on all of them.
The one thing you can set per page is the Feedback heading, the title attendees see above the form on that page's sessions. It reads "Rate" until you change it.
Opening the form
In the Editor, click the gear icon next to your Schedule or Multi-Track page in the left panel to open its page settings.
Open the Feedback section and make sure feedback is set to On.
Click Edit Default Feedback Form.
The form opens just as attendees will see it. Click any question to edit or delete it.
Question types
Click Add question and pick a type:
Rating: a star rating. You can use anywhere from 2 to 10 stars and give each star a label.
Text Response: a free-form written answer.
Choice: attendees pick from a list of options you write. A choice question needs at least two options.
Drag a question by its handle to reorder it. Questions you add are optional for attendees.
Attendees need a recent version of the Yapp mobile app to answer Choice questions.
When you're done, click Save to keep editing, or Save and Close.
When your changes show up
Saving and publishing do different things:
As soon as you save, your analytics and feedback exports use the new wording, including for answers attendees already gave. See below for why that matters.
Attendees see the new form after you publish your app. Until then they keep seeing the version from your last publish.
Editing a form attendees have already answered
Once you've published your app with feedback turned on, attendees can answer your form. We call the form live, and the Editor warns you before you edit a live form.
The answers attendees have already given stay linked to the question and choice they answered, not to the words they saw. If you change those words, every past answer is read with the new wording.
For example, suppose a choice question asks "Would you attend this session again?" with the choices Yes and No. If you re-label Yes as Maybe, everyone who answered Yes now appears in your analytics and exports to have said Maybe.
Safe to change on a live form:
Fixing a typo or a spelling mistake
Formatting, like bold or italics
Adding a new question
Changing the Feedback heading
Changes the meaning of answers you already have:
Rewording a question so it asks something different
Re-labelling a choice so it means something different
Adding or removing stars from a rating, which shifts what each star number means
Adding or removing choices leaves past answers as they were. But attendees who answered earlier had different options from attendees who answer later, so compare their results with care.
Remember that the form is shared: an edit affects past answers on every page with feedback turned on, not just the page you opened it from.
When a question's meaning has to change
If you need to ask something different, replace the question rather than rewording it:
Export your feedback first. From your dashboard, click the gear icon on your app, choose Content Export, and download Feedback for each schedule page. Answers to a question you delete no longer appear in later exports, so this export is your record of them.
Add a new question with the wording you want.
Delete the old question.
Deleting a question hides it from attendees after your next publish. The answers already given are not lost, but they stop appearing in exports.
How editing affects your analytics
The Session ratings summary on your app's analytics page is built for a form with one rating question and one comment question. If your form has more than one rating question or more than one comment question, that summary turns off and shows "No ratings yet." This also applies when you replace a question as described above, because the deleted question still counts.
Your answers are still collected. A note above the summary says it can't show feedback from custom forms yet, with a link to export your raw responses. You can also download them from Content Export › Feedback.
Related articles: